Policy Documents

Terms and Conditions

Accessing, viewing or making use of any material included on this website confirms your acceptance of, and agreement, with the following statements:

This website has been designed with a view to helping people with arthritis understand their condition, to cope and enjoy life to the full.

The content has been produced with an Australian audience in mind – for information purposes only.

Neither this website nor anything it contains is intended as a diagnostic aid or for any treatment purposes, nor as a substitute for medical advice. Always consult your doctor or health professional in relation to treatments and medicines.

Whilst reasonable care has been taken to ensure that the information presented on this website is accurate, reliable and up-to-date, it cannot be guaranteed and should not be relied upon in any medical or treatment context.

Where this website contains links to other websites, they are for convenience only and Arthritis Queensland accepts no responsibility or liability for the content of other sites or their privacy practices.

Arthritis Queensland has attempted to ensure that the information contained on this website complies with appropriate Australian health regulations and codes of practice, but no guarantee is given in respect of same.

All material on this website is copyright and can only be reproduced for personal use, where owned by Arthritis Queensland, all rights are reserved – no part may be reproduced or retransmitted in any form, by whatever means without the prior written consent of Arthritis Queensland.

Except as permitted under the Act (for example for the services of the Crown or in reliance on one of the fair dealing exceptions i.e. fair dealing for the purposes of research or study) no part of this website may be reproduced, stored in a retrieval system, communicated or transmitted in any form or by any means without prior written permission.  All inquiries should be made to the copyright owner.

Arthritis Queensland, its affiliates and agents do not accept any liability for losses, injury or damage incurred by use of, or reliance upon, anything contained in this website.

How we manage your personal information

Arthritis Queensland is committed to protecting the privacy of your personal information. You can access our full privacy policy here. 

We take reasonable steps to use and disclose personal information for the purpose for which we collect it. The purpose for which information is collected varies, but is generally to provide education, information, or support services to individuals. For example, this might include:

• provision of information and support to you;
• processing donations and other payments and issuing receipts;
• communications (e.g. email, printed letters);
• fundraising activities to achieve our mission and vision;
• seeking ongoing support for research, services and programs;

Our usual process of collecting personal information is to collect the personal information directly from you. We may also collect personal information from other sources, such as from list purchases, other charitable and fundraising organisations, through referrals from individuals or other entities and through fundraising events. The information is usually collected before and during the course of providing the service for you.

As a general principle, where personal information is not collected directly from the individual concerned, Arthritis Queensland will take reasonable steps to ensure that the individual is informed about the collection unless the individual has previously expressly or impliedly consented to the collection of their personal information and disclosure of this information to Arthritis Queensland. Personal information will only be collected in a manner that is lawful and fair.

In some circumstances, it will be possible for you to use a pseudonym or remain anonymous when dealing with us. If you wish to use a pseudonym or remain anonymous you should notify us when making first enquiries with us. If you choose to use a pseudonym or to remain anonymous, we may not be able to provide our full range of services to you including providing tax receipts for donations.

In limited circumstances, your personal information may be disclosed to other entities that assist our functions or activities (such as printing service providers, accountants or law firms).

Personal information is collected to process donations, issue tax receipts and to send you updates. For these purposes, your information may be shared with trusted third parties and our service providers (and their directors, servants and agents), either in Australia or overseas.

Occasionally we may share your personal information with like-minded organisations and they may contact you with information that may be of interest to you, including some organisations located outside Australia. Those organisations allow us to do the same and this way we can reach more people with vital information.

Our detailed privacy policy includes further information on how you can access and seek correction of your personal information and how you can complain about a breach of your privacy. The policy also contains information about how we will deal with a complaint.

Please consult our full privacy policy here or contact us for a copy. You may also contact our Privacy Officer on (07) 3857 4200 or by email at emma@arthritis.org.au.

Click here to download our privacy policy.

Click here to download the privacy collection statement.

Constitution of Arthritis Queensland

Please click here to download this document.

Arthritis Queensland Board's research corpus policies

Click here to download this document.

Arthritis Queensland Social Media Policy

Click here to download this document.

Arthritis Queensland's Complaints and Compliments information

Click here to download this document.